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Free shipping on orders Over $100
Free shipping on orders Over $100

Buying Tips

Buying Tips

           Shipping Q/A

  • Q.
    Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
    A.
    Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
  • Q.
    Do you ship internationally?
    A.
    We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
  • Q.
    Do you ship to PO Boxes or Military APO/FPO addresses?
    A.
    Shipments can be sent to both PO Boxes and Military APO/FPO addresses.
  • Q.
    How are orders shipped and delivered to Alaska or Hawaii?
    A.
    The packages are sent via USPS Priority Mail and Parcel Mail. USPS Priority Mail can take 4-5 business days and Parcel Mail up to 15 business days for arrival to these locations.
  • Q.
    How are orders shipped to US Territories and APO/FPO addresses?
    A.
    The packages are sent via USPS Priority Mail and Parcel Mail. USPS Priority Mail can take 4-5 business days and Parcel Mail up to 15 business days for arrival to these locations.
  • Q.
    How can I track my order?
    A.
    A. You can track your package by clicking on order status on tonergraphics.com homepage or click on the following link and use your order number and your email to track your package. http:// tonegraphics.com/index.php/trackorder/
  • Q.
    How long will it be before I receive my order?
    A.
    For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
  • Q.
    Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
    A.
    If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 3pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.
  • Q.
    Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
    A.
    If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment centers. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.
  • Q.
    Where is my order shipping from?
    A.
    We ship from FIVE locations California,TX,FL, Virginia and Illinois. Most of the re-manufactured and compatible products ship from our California warehouse.
  • Q.
    Can I pick up my order?
    A.
    Pick up is only available at our California warehouse. Please don`t forget to print your invoice or PO before coming for pick up

         Payment Options

       We accept American Express, Discover, MasterCard, Visa, PayPal and Amazon Check out. You can use debit and check cards issued by the companies above            as well as their standard credit cards. For instance, if you are paying with a Visa Check Card, please select Visa from the drop-down menu during checkout when          indicating the card type.

         Sales Tax

         Items sold by Tonergraphics.com and shipped to destinations in the state of California are subject to tax.

         

      Return a Product

         If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be unworn, in the state you received                them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to charge                restocking fee. So if for whatever reason you're not happy with your purchase, just send us an email to return@tonergraphics.com and we will issue a Return                Merchandize Authorization number. (RMA)Please don`t forget to provide us your order ID number.

  • Please note we do not accept any returns without RMA number
  • You can return your purchase for up to 365 days from the purchase date. If you purchase on 2/29 of a Leap Year, then you have until 2/29 the following Leap Year to return those orders.
  • Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.
          

        What’s the difference between OEM, Compatible, and Remanufactured?

        OEM is an abbreviation for "Original Equipment Manufacturer". When you see a product described as OEM it is a new "name-brand" cartridge from Canon,                   Epson, Hewlett Packard, etc.

         Compatible Cartridge - This is a brand new cartridge made with new plastics and parts. It is designed to meet or exceed the OEM specifications and high                    standards of quality. It is 100% brand new and economically priced compared to expensive name-brand cartridges. Using compatible generic replacement                    cartridges will not void your printer warranty. We carry many 100% new compatible imaging supplies: Brother laser/fax cartridges, thermal fax rolls, Media                      Sciences solid ink and color cartridges for many of the popular color printers. We also have Pitney Bowes, Canon and Brother inkjet cartridges, copier toner, and          ribbons.

         Remanufactured Cartridge - A cartridge that has been recycled to meet or exceed OEM specifications. Most cartridges use a "virgin OEM core" (an OEM                    cartridge that has not been remanufactured) and has 70-80% new parts including a new long life drum. The remanufacturing and recycling process involves                  collecting, disassembling, inspecting, cleaning, reassembling and filling the virgin OEM cartridge with ink or toner. We ensure that all our remanufactured                        cartridges are filled to the highest capacity during the remanufacturing process. We carry a variety of remanufactured ink and toner cartridges for HP, Dell,                    Lexmark, Epson, Xerox and Canon printers.

         Because of the intellectual property rights (IP) of certain manufacturers such as HP, Dell, and Epson, it is ILLEGAL to sell compatible cartridges made from these          manufacturers which is why we sell remanufactured cartridges instead of compatible cartridges for these brands. We comply with all of the necessary IP laws and          do not sell patent infringing products.

         Will these items void my printer’s warranty

        The United States Government does not allow manufacturers to void the warranty. The MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT protects you.               The basic overview of the ACT is that a manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured              by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink,            etc.

       MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

        United States Code Annotated

        Title 15 Commerce and Trade

        Chapter 50 Consumer Product Warranties.