Help / FAQ

RETURN A PRODUCT

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a refund (Returns must be unworn, in the state you received them, and in the original packaging). We believe that in order to have the best possible online shopping experience, our customers should not have to charge restocking fee. So if for whatever reason you're not happy with your purchase, just send us an email to return@tonergraphics.com and we will issue a Return Merchandize Authorization number. (RMA)Please don`t forget to provide us your order ID number.

• Please note we do not accept any returns without RMA number
• You can return your purchase for up to 365 days from the purchase date. If you purchase on 2/29 of a Leap Year, then you have until 2/29 the following Leap Year to return those orders.
• Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 365-day return policy, all returns will need to be received and processed by our warehouse within 365 days of purchase.

WARRANTIES

Warranty of Re-manufactured and Compatible Products

All of our remanufactured and compatible products come with 1 year warranty. All these products manufactured by ISO and STMC certified facilities and warranted to be free of defects in both materials and workmanship.

What`s STMC ?

STMC stands for Standardized Test Methods Committee. This global committee was formed to find and promote standardized test methods for the printer cartridge industry. Standardized test methods are defined from ISO, ISTA, and ANSI standards. A company that is STMC certified is one that has had their employees successfully trained by an authorized trainer in these test methods, attests to using these test methods, and has purchased the correct test equipment. By purchasing STMC certified products you can be assured that you will receive the highest levels of performance, reliability and quality with each cartridge.

Warranty of OEM (Original Equipment Manufacturer) Products

Original Equipment Manufacturer (OEM) printer cartridges are products that are manufactured directly by a brand name company, like HP or Canon, and have the manufacturer brand name directly on the product packaging. If you purchase your printer cartridge from a retail web site, OEM or brand name cartridges are typically sold side-by-side with non-brand cartridges, typically called "compatible" or "remanufactured" cartridges, which are typically much less expensive than their brand name counterparts.

The warranty process for OEM cartridges is completely different from compatibles or remanufactured cartridges, which are typically warrantied by the retailer. With OEM printer toner and inkjet cartridges, the warranty is provided directly from the manufacturer. Your retailer will ask you to contact the manufacturer directly if you need to replace a defective OEM cartridge that is still under warranty. The retailer has no choice on this matter, these rules are established by the manufacturers themselves.

Unfortunately, sometimes the manufacturer may be reluctant to provide warranty service on a product that was not purchased directly from them, but this does not change the warranty, and the manufacturer has an obligation to fulfill its warranty regardless of where the product was purchased.

In order to receive warranty service for an OEM product, use the contact phone number listed on the cartridge or on the original product packaging. Have the serial number of your machine ready, if possible, as many manufacturers will ask for it in order to verify the product's warranty. Below is a list of contact information for popular manufacturers, and the typical warranty period for their products.

What’s the difference between OEM, Compatible, and Remanufactured?

OEM is an abbreviation for "Original Equipment Manufacturer". When you see a product described as OEM it is a new "name-brand" cartridge from Canon, Epson, Hewlett Packard, etc.

ompatible Cartridge - This is a brand new cartridge made with new plastics and parts. It is designed to meet or exceed the OEM specifications and high standards of quality. It is 100% brand new and economically priced compared to expensive name-brand cartridges. Using compatible generic replacement cartridges will not void your printer warranty. We carry many 100% new compatible imaging supplies: Brother laser/fax cartridges, thermal fax rolls, Media Sciences solid ink and color cartridges for many of the popular color printers. We also have Pitney Bowes, Canon and Brother inkjet cartridges, copier toner, and ribbons

Remanufactured Cartridge - A cartridge that has been recycled to meet or exceed OEM specifications. Most cartridges use a "virgin OEM core" (an OEM cartridge that has not been remanufactured) and has 70-80% new parts including a new long life drum. The remanufacturing and recycling process involves collecting, disassembling, inspecting, cleaning, reassembling and filling the virgin OEM cartridge with ink or toner. We ensure that all our remanufactured cartridges are filled to the highest capacity during the remanufacturing process. We carry a variety of remanufactured ink and toner cartridges for HP, Dell, Lexmark, Epson, Xerox and Canon printers.

Because of the intellectual property rights (IP) of certain manufacturers such as HP, Dell, and Epson, it is ILLEGAL to sell compatible cartridges made from these manufacturers which is why we sell remanufactured cartridges instead of compatible cartridges for these brands. We comply with all of the necessary IP laws and do not sell patent infringing products.

Will these items void my printer’s warranty

The United States Government does not allow manufacturers to void the warranty. The MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT protects you. The basic overview of the ACT is that a manufacturer of a printer you are using cannot void your warranty because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, ink, etc.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

United States Code Annotated

Title 15 Commerce and Trade

Chapter 50 Consumer Product Warranties.

PAYMENT OPTIONS

We accept American Express, Discover, MasterCard, Visa, PayPal and Amazon Check out. You can use debit and check cards issued by the companies above as well as their standard credit cards. For instance, if you are paying with a Visa Check Card, please select Visa from the drop-down menu during checkout when indicating the card type.

SALES TAX

Items sold by Tonergraphics.com and shipped to destinations in the state of California are subject to tax.

UNITED STATES GOVERNMENT PURCHASERS

Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to the U.S. Government, we need to obtain a copy of one of the following:

• Federal tax ID certificate
• Certificate of exempt status
• Photocopy of your qualified U.S. Government Credit Card (Smart Pay Card)
• Government Voucher
• Check from the U.S. Government payable to InkjetSuperstore.com

OTHER EXEMPT PURCHASERS

If you purchase our items for resale, the transaction is not subject to sales tax. If you are a reseller but the items you are purchasing from us are not for resale, the transaction will not be tax exempt.

In order for taxes to be removed from your order, we will ask you to provide a resale certificate, which must contain the following information:

• The name and address of the purchaser.
• The number of the seller's permit held by the purchaser
• A description of the items to be purchased.
• The signature of the purchaser or someone approved to act in his or her behalf.

Please send above information to support@tonergraphics.com or fax it to 1-888-569-4651.

VIDEO FEEDBACK

Please upload your video feedback (Product or Customer Service feedback) or your printer cartridge installation video to receive $10 off on your next order.Please note : We will publish your video after our admin approval