Shipping Info

Shipping Info

• Q.

  Can I expedite my order being shipped to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses?
  A.

  Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
• Q.

  Do you ship internationally?
  A.

  We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.
• Q.

  Do you ship to PO Boxes or Military APO/FPO addresses?
  A.

  Shipments can be sent to both PO Boxes and Military APO/FPO addresses.
• Q.

  How are orders shipped and delivered to Alaska or Hawaii?
  A.

  The packages are sent via USPS Priority Mail and Parcel Mail. USPS Priority Mail can take 4-5 business days and Parcel Mail up to 15 business days for arrival to these locations.
• Q.

  How are orders shipped to US Territories and APO/FPO addresses?
  A.

  The packages are sent via USPS Priority Mail and Parcel Mail. USPS Priority Mail can take 4-5 business days and Parcel Mail up to 15 business days for arrival to these locations.
• Q.

  How can I track my order?
  A.

  A. You can track your package by clicking on order status on tonergraphics.com homepage or click on the following link and use your order number and your email to track your package. http:// tonegraphics.com/index.php/trackorder/
• Q.

  How long will it be before I receive my order?
  A.

  For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, or Military APO/FPO addresses.
• Q.

  Oops! I accidentally placed my order with normal 4-5 business day delivery shipping, but I need the order tomorrow!
  A.

  If you’ve just finished placing your order, please call us and we’ll try to modify your order to next business day shipping assuming we haven’t yet hit our 3pm cutoff time. Please know that an additional shipping charge may apply. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.
• Q.

  Oops! I accidentally placed my order with the incorrect shipping address. What should I do?
  A.

  If you’ve just finished placing your order, please call us and we’ll update the address before the order ships from our fulfillment centers. If more than an hour has passed, chances are good that our magical warehouse elves have already packed and shipped your order! In either case, please call us for further assistance so that we can help get your order to you.
• Q.

  Where is my order shipping from?
  A.

  We ship from three locations California, Virginia and Illinois. Most of the re-manufactured and compatible products ship from our California warehouse.
• Q.

  Can I pick up my order?
  A.

  Pick up is only available at our California warehouse. Please don`t forget to print your invoice or PO before coming for pick up.