Return Policy
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to TG within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange By sending an e-mail to support@tonergraphics.com.
Return Address
Attn: Return Department
Toner Graphics
69 West Del Mar Blvd.
Pasadena, CA 91105
Return Eligibility Conditions
Please read conditions below. If all conditions are not met, TG reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. TG can only refund the original purchase price. Shipping fees are nonrefundable.
Nonreturnable Items
Opened or Unsealed
The following items cannot be returned if original packaging is unsealed or opened:
- TVs and monitors 37" and larger
- Printers, Fax Machines
- Computers and computer software
- Consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
- Educational tapes and books
Other Nonreturnable Items
- Any computers built or modified by TG to customer specifications
- Underwater equipment that has been submerged
- Select special-order merchandise, or any item indicated on the website as nonreturnable
- Electronic software downloads
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. Claims for missing items, or items damaged in transit must be received within two business days of receipt of merchandise. Return shipping fees for verified defective or damaged items will be reimbursed.
Exchanges
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
Limited Liability
TG is not responsible for personal data or items left in returned merchandise. TG is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to TG for return.